If you have ever had a cloud hosting account before or you have dealt with any other type of online service, you probably know from your personal experience that for many things it's better to talk to a live person on the phone instead of exchange support tickets or emails. If you'd like to learn more about a particular service before you purchase it or in case something small has to be made, for example, it will be much easier and a lot faster to do it real-time. If you have the option to talk with representatives over the phone, it's very likely that you're working with an actual web hosting provider, not a reseller. The level of support that you'll get on the telephone varies between different companies - from general issues to expert technical support. Usually the majority of providers offer pre-sales assistance and first level telephone support, while more complex technical issues are managed through email or tickets.
Phone Support in Cloud Hosting
Our cloud hosting plans include telephone support 14 hours a day even on public holidays, so if you do not have an account yet, you will be able to call us and find out more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you are able to contact the number that is closer to you. In case you're a current customer, we will assist you promptly with any general and billing matters as well as with a number of technical matters so as to save you time and efforts - we are aware of the fact that often it is easier to speak with a live person so as to get things done without delay. Certainly, some situations cannot be managed over the phone, so in such a case you are able to take advantage of our ticketing system.