If you ever experience a problem with your website and are unable to fix it, ask the hosting provider’s client service staff to assist you to get the site back online. A prompt resolution would be the perfect scenario, but lots of hosting companies respond within twenty four hours or even more, especially if you are working with a reseller. Even if your problem can be quickly sorted out, your site may not work correctly or it may not be available at all for a long period, so you may lose potential clients as it’s extremely unlikely that anyone will willingly revisit a site that’s out of order. That is why, you have to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a well-timed fashion. If a software application update doesn’t proceed smoothly or you delete something by accident, for instance, the site should be restored swiftly in order to prevent protracted downtime.

One-Hour Response Guarantee in Cloud Hosting

In case you are using one of our Linux cloud packages and you’ve got an inquiry or bump into a predicament, you can contact us 24x7 by submitting a tech support ticket or by writing an e-mail and we will make certain that you obtain a response in less than an hour. In case the issue can be resolved, we will do it before we reply to you, while if there is something that you have to do on your end, we’ll give you all the required info – what possible solutions to try, what settings to check, and so on. Typically, you’ll obtain an answer within 30 minutes max, which suggests that waiting around for hours and hours or even for more than a day to get support is something out of the question. Our 1-hour response time guarantee applies to any enquiry that you may have – technical, general or billing.