A live chat is one of the several methods of communication provided by some website hosting companies as a part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or technical support. This way of communication is faster as compared to a support ticket and it makes it less likely to misunderstand or misspell something in comparison to a phone call with a representative. Furthermore, when the issue that you have needs some time to be investigated and dealt with, you'll be able to do something else at the same time instead of just waiting, like you'd have to do when you call. Also, you can use a live chat support service without charge as long as you have Internet access even when your hosting supplier is located in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

In addition to the telephone and ticket support, we offer live chat support as well. You can contact us every day, which includes weekends and holidays, and we will give you more details about the Linux cloud packages that we supply if you are not a customer yet, or about common and billing questions in case you already have a user profile. Though for solely tech issues you will need to open a ticket to the tech support, since such matters will require extra time to be dealt with, you can still get in touch with us through the live chat for some technical info. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you time and effort. Even if our telephone lines are already off for the day, you will be able to speak to a live person.