In case you’ve ordered a hosting plan and you have some questions connected to a specific feature/function, or in case you have come across some difficulty and you need support, you should be able to get in touch with the respective client service staff. All web hosts deploy a ticketing system no matter if they offer other means of contacting them along with it or not, since the most efficient way to deal with an issue most often is to open a ticket. This mode of communication makes the replies exchanged by both sides easy to track and permits the client care staff members to escalate the problem in case, for example, an admin must intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you will have to have at least two different accounts to touch base with the client support team and to actually manage the hosting space. Constantly logging in and out of different accounts could sometimes be a headache, not to mention the fact that it requires quite a long period of time for the majority of hosting providers to reply to ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud packages isn’t separate from the hosting account. It’s part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any specific moment with just several clicks of the mouse, without needing to sign out of your hosting account. The ticketing system offers a quick-search field, which will help you trace de facto any trouble ticket that you have opened in the past, if required. Moreover, you can read knowledge base articles that belong to various problem categories, which you can select, so you can find out how to resolve a particular problem even before you actually post a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain timely assistance at any specific moment and if our technical support team suggests that you should do something inside your account, you can do it instantaneously without logging out of the Control Panel.